FAQ's

❓ Frequently Asked Questions

1. Does the collar come with an Apple AirTag?
No, the AirTag is not included. The collar is designed to hold your existing Apple AirTag securely. You can easily insert it into the built-in slot.

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2. What sizes are available?
We offer multiple sizes to fit most breeds. Please refer to our size chart on the product page before ordering to ensure the perfect fit for your dog.

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3. Is the collar waterproof?
Yes! The PETTINO AirTag Collar is made from durable, waterproof materials, so your dog can wear it in the rain or during outdoor adventures.

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4. Will the collar bother my dog?
Not at all. The collar is designed with your dog’s comfort in mind — soft, flexible, and lightweight, so your pet can wear it daily without irritation.

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5. How do I insert the AirTag into the collar?
Simply slide the AirTag into the hidden silicone slot on the collar. It stays securely in place and fully protected while tracking your dog via the Find My app.

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6. What if it doesn’t fit or I change my mind?
We offer a 30-Day Money-Back Guarantee. If you're not satisfied, contact us and we’ll help with an exchange or full refund — no questions asked.

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7. Do you ship worldwide?
Currently, we ship to the USA and select international countries. Shipping times and fees may vary depending on location. Check our Shipping Policy for more inf